Warranty Information
We offer a 30-day warranty on all of our products. We understand that returns are sometimes a necessary process when products are purchased online. With this understanding, we are happy to provide our customers with a Satisfaction Guarantee on our entire line of products.
Defective Items:
We’re sorry if you received a defective item! You can return it within 30 days of delivery. Just reach out to our Customer Service team at contact@nookiestoys.com. Please include the item number, order number, and a brief explanation of the defect. If it’s something we can see, send us some photos showing the issue. This will help us process your return faster.
If you’d like a replacement, we’ll send one out as soon as we confirm the defect.
Unwanted Items:
Not completely happy with your purchase? No worries! You can return it within 30 days of receiving it. Please note, there’s a 20% restocking fee, and you’ll get store credit for the remaining amount.
To get started, email our Customer Service team at contact@nookiestoys.com with your item number and order number. We’ll give you an RMA (Returned Materials Authorization) number and instructions on how to send the item back. Please remember, we can’t accept returns without an approved RMA number.
We’re here to help, so don’t hesitate to reach out with any questions!